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Atendimento ao Cliente - Pág. 1

Atendimento ao Cliente

A importância da gentileza no dia a dia

É muito difícil conviver com a falta de gentileza. Estudos comprovam que pessoas que praticam a gentileza aumentam o seu grau de felicidade. Isso porque a gentileza está ligada ao gene que libera a dopamina, neurotransmissor que proporciona bem-estar. Aqueles que ajudam os outros regularmente têm mais saúde mental e menos depressão.

O Atendimento ao Clente e a Psicanálise

Antes de iniciar o tratamento psicanalítico, devemos observar inúmeras regras, ditadas por Freud, a fim de que a terapêutica analítica alcance o objetivo visado. Assim, não é boa tática anotar por escrito as confissões do paciente. Ao contrário. 

 

Chico Manco "O Espelho do Brasil" (1)

O macaco prego de nome CHICO MANCO é o “ESPELHO DO BRASIL”, onde as desigualdades sociais, as mentiras, as corrupções, os roubos, as injustiças prevalecem o tempo inteiro. Será que tem jeito isto tudo? Acredito que não, e já perdi a esperança.  

O cliente é o maior patrimônio da empresa

 

O ideal é criar relações duradouras com seus clientes, e isto não é responsabilidade somente do setor de vendas ou marketing; é responsabilidade da organização inteira. O cliente quer se sentir importante e ser bem tratado, desde a telefonista ou recepcionista até a alta direção.

 

Bom relacionamento entre colegas de trabalho

Os clientes estão se tornando cada vez mais exigentes e a concorrência cada vez mais acirrada. O fato é que o interesse pela excelência cresce a cada dia no mundo inteiro, fazendo com que as organizações procurem programas de melhoria de qualidade.

ENVOLVIMENTO E COMPROMETIMENTO: Duas “Ferramentas” Humanas Imprescindíveis!

Nos dias atuais, além da qualificação, o diferencial é percebido através da atitude, do envolvimento e do comprometimento dos profissionais envolvidos para com a empresa.

Liderança virtual, uma tendência

Uma equipe virtual é um grupo de pessoas que trabalha de forma interdependente com um propósito comum e sem fronteiras espaciais e temporais.

Cuide dos seus clientes...

Uma pesquisa confirma que a principal causa da perda de negócios e oportunidades pelas empresas é a insatisfação dos clientes com o atendimento incorreto.

Negócios, Networking e Twitter

Empresas e profissionais que desejam construir uma excelente rede de relacionamentos, precisam se atualizar. O mundo atual, cobra um preço bastante alto, daqueles...

II Parte - Clientes vêm em primeiro lugar...

Acrescentando benefícios para tornar o produto mais atraente:

I Parte - Clientes vêm em primeiro lugar..

Existem três maneiras de uma empresa fornecer mais valor do que seus concorrentes:
- Cobrando um preço menor
- Ajudando o cliente a reduzir seus custos.
- Acrescentando benefícios que tornem o produto mais atraente.

Qualidade Total em Serviços

A busca da Qualidade Total em Serviços é a busca do diferencial de atendimento do mercado. Para este mercado, perceber que há um esforço controlado para melhor atender, ajuda a construção da imagem da qualidade percebida.

O Processo de Due Diligence

A empresa KPMG define o processo de “due diligence” como um instrumento importante para o empresário que pretende conseguir um investimento através dos fundos de “private equity”, consistindo na avaliação do setor através de uma pesquisa mercadológica e também em uma avaliação da empresa envolvendo as diversas áreas da organização e trazendo o empresário à realidade.

E-marketing nas empresas

Uma empresa pode marcar presença eletrônica na web de duas maneiras: comprando espaço em um serviço comercial on-line ou abrindo seu próprio site web. Comprar espaço num serviço comercial envolve alugar espaço de memória no computador da empresa de serviço on-line ou estabelecer um link do próprio computador da empresa com o shopping center da empresa de serviço on-line.

Análise do Comportamento do Consumidor

Infelizmente, o que mais se ouve nas empresas brasileiras são aspectos relacionados a lucro e margem. Muitas áreas de Marketing são relegadas ao plano de simplesmente prever números de venda e mercado e deixando as verdadeiras responsabilidades de convencimento ao consumidor aos vendedores brilhantes da empresa, que muitas vezes utilizam como armas de vendas uma lista de preços e um mostruário.